If you’re running into trouble here are some simple steps to try. Make sure Printopia is turned ON and says "Shared". Make sure your iPad/iPhone and Mac are both on the same Wi-Fi network. Make sure you're running the last version of Printopia 2. Printopia 2.1.23 is the final version of Printopia 2 to be released. To check your Printopia version, look for the version number in the preference pane below the Printopia logo.Ĭonsider upgrading to Printopia 3. Printopia 3 was released in October 2017 and contains hundreds of improvements along with support for the latest versions of macOS and iOS. Upgrade pricing is available for users who purchased Printopia 2 in the past. Update your Mac to OS X Yosemite version 10.10.4 or later. OS X 10.10.4 includes several networking reliability improvements and is recommended for all OS X Yosemite users. If you're running any version of macOS between 10.10 and 10.10.3, upgrading is very likely to resolve your problem. You do not need to upgrade immediately if you are running a version of OS X prior to version 10.10. Reset your Apple Airport, Time Capsule, or other wireless access point/router. This is especially important if you've upgraded OS X, as it can remove cached, invalid records preventing sharing from working correctly. You may reset these devices using the Airport Utility (for Apple devices) or simply unplugging them for a few seconds.Ĭheck your Wi-Fi configuration. If you're in an apartment complex, office building, or you're at a trade show or other crowded venue, your Wi-Fi network may be experiencing heavy interference. For best performance in this environment we recommend configuring your network to use the 5GHz band exclusively, using HT20 or "narrow" channels. Avoid using 802.11ac or the "wide" HT40 mode as the wider channels are faster but much more susceptible to interference. Finally, let the Wi-Fi access point choose the 5GHz channel automatically. This will allow it to choose a DFS channel if supported by your hardware and permitted at your location. DFS channels are often less crowded than the rest of the 5GHz band.ĭisable sleep. Your Mac must be awake for Printopia to work properly. In Printopia version 2.1.12 or later, under Advanced Settings there is a new option to "Keep machine awake while connected to line power". Checking this box will still allow your display to sleep, but will prevent your Mac from going to sleep entirely, causing your shared printers to disappear from the network. You do not need this feature if you are able to get "Wake on Demand" working on your network. Make sure your printer works normally by printing from your Mac. If not, open System Preferences, click on "Printers and Scanners", select your printer, and click "Open Print Queue.". See if your printer is paused, or there's a job stuck in the queue. Click the "Resume" button if your queue is paused. If your Mac still cannot print to the printer in question, try removing your printer and re-adding it.
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